To view participating providers in your state or territory, click on the name of your state or territory below.ĭownload the data set used to create this table. Mobile broadband services are device-based and available throughout the service provider’s cellular coverage area, similar to cell phone services.
These include cable, fiber optic, DSL, and fixed wireless services. Meet Andy: Customer Service Representative. My name is Andy Martinez and I'm a customer service representative for Spectrum. Andrew M.: My job is to listen and provide solutions for any technical issues that my customers might have. Learn more about the transition by visiting: fcc.gov/broadbandbenefitĭefinitions: Fixed broadband services are provided to your home, or a single location. Spectrum presents: A Day in the Life: Customer Service Representative. Households enrolled in the Emergency Broadband Benefit Program as of Decemwill continue to receive their current monthly benefit until March 1, 2022. Contact your preferred provider directly to learn more about their plans for participating in the Affordable Connectivity Program and the services they may offer as part of the program. 31, 2021, The Emergency Broadband Benefit Program became the Affordable Connectivity Program. The internet service providers listed below have elected to participate in the Emergency Broadband Benefit Program. ("Scripps").įollow John on Twitter more consumer news and money saving advice, go to find a list of providers participating in the new Affordable Connectivity Program visit: fcc.gov/affordable-connectivity-program-providers Never give personal information to someone who calls you, so you don't waste your money.ĭon't Waste Your Money" is a registered trademark of Scripps Media, Inc.
SPECTRUM PHONE NUMBER TV
These callers are either overly-aggressive sales people for competing services (such as various satellite TV firms), or are outright scammers trying to get your account number or credit card number. "The phone number appears on your phone as if they are are Spectrum, everything seemed legitimate up until the questions."īut Spectrum, just like Duke Energy, will never call you to chat about lowering your bill or offering a discount. "If you see your cable company calling, you think its important," Wilkinson said. Then call Spectrum (at their customer service number on your bill) and ask if there is any such person working there. Spectrum representatives will always have an account number." Spectrum recently sent out a warning to customers saying: "If an offer doesn't sound right, customers may ask the representative on the phone to validate they are a employee by looking up their account number. We contacted Spectrum, and the company said it has other complaints of these calls. It was only natural they'd start pretending to be your cable company. Scammers have been spoofing the numbers of the FBI and IRS for several years now and getting people to answer the phone that way. Instead, it was a case of "spoofing," where a fake number shows on your caller ID. When the caller then told her she could save money by signing up for a satellite TV service instead, Wilkinson realized it wasn't really Spectrum Cable on the line. "They can see your billing price right there!" "These are questions I would think Spectrum would already know," she said. "Naturally, in this day and age, who doesn't want to save money? So I said yes, and he said, 'Great, now tell me how much you are paying.'"īut that last comment from the phone rep raised a red flag. "He asked, 'Do you want to save money," Wilkinson said. The caller immediately offered to help lower her bill, so Wilkinson perked up. "It appeared that Spectrum was calling, our provider for internet, phone and cable services, so I answered, " Wilkinson said. Her cable company, Spectrum, was showing on her caller ID, so Wilkinson did what she normally doesn't do with unexpected calls: she answered. MOUNT HEALTHY, Ohio - Jackie Wilkinson recently picked up an unknown call at her home.
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